About This Piece
- Made to the highest quality standards in Australia.
- Giclee printed onto quality canvas and stretched.
- Optionally finished in one of four floating frame colours.
I Heart Wall Art - Information and FAQs
Confused or curious about our canvas wall art and art prints? We've put together answers to some of our most frequently asked questions below to help you understand a little more about who we are and how I Heart Wall Art works.
How long have you been around?
Edwina (also sometimes known as Edie) started I Heart Wall Art in 2018. She runs the business with help from husband Gerry.
Where will my wall art ship from?
All our art is made in Australia and we don’t stock anything that ships from overseas. We’ve found it’s too hard to get consistent quality, to limit damage to our pieces and to get reliably fast shipping.
Depending on what you order and where you live, your piece will ship from our workshops in Melbourne, Sydney or Brisbane.
What kinds of wall art do you stock?
We stock two main kinds of art – art prints (on paper) which are delivered rolled in tubes and canvas prints (printed onto canvas, then stretched onto a frame).
These are printed in Australia on 200 GSM low sheen paper and delivered rolled in tubes, for you to frame yourself. We started offering prints after receiving feedback from people who wanted to be able to access our canvas wall art designs but needed a lower price point. Our art prints mean everyone can afford gorgeous art pieces for their walls.
Our canvas prints are delivered on stretched canvases, with or without floating frames.
Our floating frames come in four colours - natural timber, oak coloured timber, black and white.
Do you offer other frame colours?
We recommend you shoot us an email if you have a special request and we’ll see what we can do. We generally only offer pieces we know we can have made locally to high quality standards.
How long will my wall art take to ship?
All our items are made to order in Australia.
Art prints: These generally ship within a couple of days.
Canvases: Our canvases with black and white frames ship within about 7 business days, our natural or oak timber frames may take up to 10 business days.
We think it’s worth the wait to get quality results you’ll be able to enjoy for a lifetime.
What if my item arrives damaged?
You’ll need to shoot us through a photo, then we’ll arrange to replace it for you – free of charge.
Do you have a shop? I want to see my art in person before I buy it!
We don’t have a showroom at this point, although would love to have one down the track sometime. Unfortunately, the outbreak of COVID-19 has put those plans on hold for a while...
We do our best to show our pieces as you'll receive them and, if anything, we receive feedback that they look even better in person. We're really proud of the quality of our wall art and we've worked hard to make sure we can maintain that level of quality for our customers.
I want to change the colour/background of one of your pieces to match my decor. Is that possible?
Usually it is, but sometimes it isn't. Shoot us an email with as much information as possible about what you're after and we'll let you know!
I'm looking for something custom. Can you help?
We might be able to. Flick us an email and we'll get back to you ASAP.
All our pieces are made in Australia to order.
We've found keeping all our manufacturing in the country means much better quality and less damage to our pieces while in transit.
Please allow the following shipping times:
Art prints (Paper): Your order will generally ship within two days of you ordering it. Please allow standard Australia Post delivery times (from Sydney).
Canvas Prints, with or without frame: Your order will generally ship within 7 working days, but please allow up to 10 business days for canvas and oak frames (it is usually less). These pieces ship from either Melbourne or Brisbane. They will be sent with a courier company.
We're a small, family-owned company and it's really important to us that you're happy with your piece.
If there is any damage or the product you receive is faulty, we will replace it for you free of charge.
We reserve the right to refuse a refund and issue a replacement if the problem with your product can be corrected with a replacement, or if your issue relates to a change of mind.
If you believe the quality of the product you receive is not as advertised, we will issue a refund.
Above all, we are reasonable people and will always try to come up with a solution that works for you. If you have an issue, please contact us and let's work it out.
It's important to us that our customers are happy. We are a small, family-owned and run business and good reviews make all the difference - we want you to love your wall art as much as we've loved creating it for you.
All our pieces are custom made to order to your sizing and framing requirements in our workshops in Australia.