Returns & Refunds Policy

The short story: If you've received a product from us that is faulty or has been damaged in transit, you're entitled to a replacement free of charge. This piece will be produced and shipped as a priority. If you change your mind about your purchase, you can return it to us at your expense for store credit. Please read on for more details on the policy.

Damaged Or Faulty Pieces:

All our pieces are fully insured during when we ship them to you, for additional peace of mind.

While we take all care to ensure your pieces make it to you safely, when big bulky items travel long distances, unfortunately, things can get broken.

If there is any damage or the product you receive is faulty, we will replace it for you free of charge. You will need to keep the box it came in (even if damaged), and be able to send us a photo of the label on the box.

We may ask for your help to help return damaged pieces. We will arrange a courier to pick these up, but we may ask you to package them back up and attach a shipping label then leave them somewhere safe for pickup, to help them get back to us.

Please note if your second piece also arrives damaged, you are entitled to a full refund.

 

Changes of Mind

Shopping online for art is HARD - we get it! That's why we now offer returns for changes of mind. If you don't love your piece once you get it up in your space, you can return it to receive store credit to find something you will love. 

If you don't love your piece, you can return it within 14 days for store credit

To start a return, you can contact us at support@iheartart.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Products should be:

  • In original condition(new)
  • In the original packaging

Once we've received it and confirmed it's in original condition, we'll issue you a store credit code for the value of the piece. We recommend insuring your piece when you ship it back to us in case it becomes damaged in transit, as we cannot accept returns of damaged pieces.

Restocking fees: No restocking fees. 

 

Return Method: By Mail. Australian returns must be shipped to the Sunshine Coast (4552). UK returns must be shipped back to our UK-based production partner. The address will be provided when a return is requested.

Return Label:

After requesting a return:

  • For defective products- we’ll send you a return shipping label.
  • For customer remorse- you are responsible for arranging and paying for your return. 

CONTACT US

Email: support@iheartart.com.au

Phone: 0408 203 922

Address2/10 Maple Street, Maleny Queensland 4552, Australia