Returns, Refunds, Changes of Mind and Cancellations

Please familiarise yourself with our policy below prior to purchase to avoid disappointment.

Cancelling An Order:

If you wish to cancel an order you've made, please contact us immediately after ordering. Unfortunately, orders which have entered our production queue cannot be altered or cancelled.

Your Order Has Arrived Damaged:

All our pieces are fully insured during when we ship them to you, for additional peace of mind.

While we take all care to ensure your pieces make it to you safely, when big bulky items travel long distances, unfortunately, things can get broken.

If there is any damage or the product you receive is faulty, we will replace it for you free of charge. You will need to keep the box it came in (even if damaged), and be able to send us a photo of the label on the box, the full front of the product and the damage. 

You also need to notify us of any damage within 24 hours of receiving the piece.

Your Order is Not As Expected:

Minor colour variations can occur as colours can be different from screen to screen. Minor colour variations do not constitute a product fault, for this reason.

If you believe colour variations on your product are more than minor and  constitute a significant difference from the product imagery, please contact our team on hello@iheartwallart.com.au to discuss options for replacements.

If you believe your piece significantly differs in appearance or materials from the item described, please contact hello@iheartwallart.com.au.

You've Changed Your Mind: 

Changes of Mind

If you don't love your piece, you can return it within 5 days for store credit.

Please note that wallpaper, wall decals, metal prints, acrylic prints, rolled canvas prints, unframed paper prints, custom orders, sale items, or orders bought using coupon codes cannot be returned under change of mind conditions. 

To start a return, you can contact us at hello@iheartwallart.com.au. You are responsible for paying for and arranging your return to the postcode 4552 (Sunshine Coast). 

  • In original condition(new)
  • In the original packaging

Once we've received it and confirmed it's in original condition, we'll issue you a store credit code for the value of the piece. We recommend insuring your piece when you ship it back to us in case it becomes damaged in transit, as we cannot accept returns of damaged pieces.

No refunds are valid for changes of mind.