Shopping online for art is HARD - we get it! That's why we now offer returns for changes of mind. If you don't love your piece once you get it up in your space, you can return it for store credit to find something you will love. 

 

Don't Love It?

If you don't love your piece, you can return it within 14 days for store credit. You'll be responsible for the costs of returning your piece to our workshop on the Sunshine Coast (postcode 4552). Once we've received it and confirmed it's in original condition, we'll issue you a store credit note for the value of the piece. Please email support@iheartart.com.au to arrange returns prior to shipping them. We recommend insuring your piece when you ship it back to us in case it becomes damaged in transit, as we cannot accept returns of damaged pieces. Please note we don't offer refunds for changes of mind.

 

Damaged In Transit?

All our pieces are fully insured during when we ship them to you, for additional peace of mind.

While we take all care to ensure your pieces make it to you safely, when big bulky items travel long distances, unfortunately things can get broken.

If there is any damage or the product you receive is faulty, we will replace it for you free of charge. You will need to keep the box it came in (even if damaged), and be able to send us a photo of the label on the box.

We may ask for your help to help return damaged pieces. We will arrange a courier to pick these up, but we may ask you to package them back up and attach a shipping label then leave them somewhere safe for pickup, to help them get back to us.

Please note we don't do refunds for damaged pieces.