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FAQs - All About I Heart Wall Art

I Heart Wall Art - Information and FAQs

Confused or curious about our canvas wall art and art prints? We've put together answers to some of our most frequently asked questions below to help you understand a little more about who we are and how I Heart Wall Art works. 

This is our Wild Skies print on canvas with a natural timber frame.

How long have you been around?

I'm Edwina (also sometimes known as Edie) and I started I Heart Wall Art in 2018.

  Oh hi, i didn't see you there.

I'm the daughter of an art curator/valuer and grew up in a house full of beautiful fine art. When I left home, I still wanted pretty stuff for my walls but realised  quickly that my uni student pockets just didn't stretch that deep. 

So, I did what everyone else does and went to Ikea, or Kmart for wall art - but I always felt frustrated that the pieces I found were exactly the same as what everyone else had on their walls. I wanted original art - I just didn't quite have the budget to pay for it. 

I initially started I Heart Wall Art to sell my own art as prints, but I now stock art from plenty of other artists too.

I still process and check all our orders and, when you reach out for advice, you'll probably end up speaking to me too. My husband, Gerry, helps out a bit too. 

We're not a big team, so making sure that every customer is happy with their piece is extra important to us. If you have any issues with your piece, reach out and let us know

 And, when you've received your piece, we'd love it if you could leave some positive feedback here.  

Where will my wall art ship from?

All our art is made in Australia and we don’t stock anything that ships from overseas. We’ve found it’s too hard to get consistent quality, to limit damage to our pieces and to get reliably fast shipping.

Depending on what you order and where you live, your piece will ship from our workshops in Melbourne, Sydney or Brisbane.

What kinds of wall art do you stock?

We stock two main kinds of art – art prints (on paper) which are delivered rolled in tubes, framed art prints (usually only in smaller sizes) and canvas prints (printed onto canvas, then stretched onto a frame).

Art Prints:

These are printed in Australia on 200 GSM low sheen paper and delivered rolled in tubes, for you to frame yourself. We started offering prints after receiving feedback from people who wanted to be able to access our canvas wall art designs but needed a lower price point. Our art prints mean everyone can afford gorgeous art pieces for their walls.

We also offer some of our prints framed in A3 frames in white or black.

 Canvases:

Our canvas prints are delivered on stretched canvases, with or without floating frames. 

Our floating frames come in four colours - natural timber, oak coloured timber, black and white. 

 

  

Do you offer other frame colours?

We recommend you shoot us an email if you have a special request and we’ll see what we can do. We generally only offer pieces we know we can have made locally to high quality standards. 

 This is our kingfisher print on canvas with an oak coloured frame. 

How long will my wall art take to ship?

 All our items are made to order in Australia.

 Art prints: These generally ship within a couple of days.

 Canvases: Our canvases with black and white frames ship within about 7 business days, our natural or oak timber frames may take up to 10 business days.

We think it’s worth the wait to get quality results you’ll be able to enjoy for a lifetime.

What if my item arrives damaged?

You’ll need to shoot us through a photo, then we’ll arrange to replace it for you – free of charge.

Do you have a shop? I want to see my art in person before I buy it!

We don’t have a showroom at this point, although would love to have one down the track sometime. Unfortunately, the outbreak of COVID-19 has put those plans on hold for a while...

We do our best to show our pieces as you'll receive them and, if anything, we receive feedback that they look even better in person. We're really proud of the quality of our wall art and we've worked hard to make sure we can maintain that level of quality for our customers. 

I want to change the colour/background of one of your pieces to match my decor. Is that possible?

Usually it is, but sometimes it isn't. Shoot us an email with as much information as possible about what you're after and we'll let you know!

I'm looking for something custom. Can you help?

We might be able to. Flick us an email and we'll get back to you ASAP.

 

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