Disclaimer: If you live in a remote or rural area and order a framed canvas, we may need to substitute your solid timber frames for a quality lightweight composite material of the same colour for freight reasons. This allows us to keep shipping free for everyone. You’ll be notified of this substitution. Thanks for your understanding.
It's important to us that our customers are happy. We are a small, family-owned and run business and good reviews make all the difference - we want you to love your wall art as much as we've loved creating it for you.
All our pieces are custom made to order to your sizing and framing requirements in our workshops in Queensland or Melbourne.
All our pieces are fully insured during the shipping process for additional peace of mind.
While we take all care to ensure your pieces make it to you safely, when big bulky items travel long distances, unfortunately things can get broken.
If there is any damage or the product you receive is faulty, we will replace it for you free of charge and arrange to pick up the damaged piece.
We may ask for your help to help return damaged pieces. We will arrange a courier to pick these up, but we may ask you to package them back up and attach a shipping label then leave them somewhere safe for pickup, to help them get back to us.
As all pieces are custom made to order, we can't accept returns for changes of mind or mistakes made during the ordering process. We ask you to please check your order carefully to ensure it's correct.