I Heart Wall Art - Information and FAQs
Confused or curious about our canvas wall art and art prints? We've put together answers to some of our most frequently asked questions below to help you understand a little more about who we are and how I Heart Wall Art works.
How long have you been around?
Edwina (also sometimes known as Edie) started I Heart Wall Art in 2018. She runs the business with help from husband Gerry.
Where will my wall art ship from?
All our art is made in Australia and we don’t stock anything that ships from overseas. We’ve found it’s too hard to get consistent quality, to limit damage to our pieces and to get reliably fast shipping.
Depending on what you order and where you live, your piece will ship from our workshops in Melbourne, Sydney or Brisbane.
What kinds of wall art do you stock?
We stock two main kinds of art – art prints (on paper) which are delivered rolled in tubes and canvas prints (printed onto canvas, then stretched onto a frame).
Art Prints:
These are printed in Australia on 200 GSM low sheen paper and delivered rolled in tubes, for you to frame yourself. We started offering prints after receiving feedback from people who wanted to be able to access our canvas wall art designs but needed a lower price point. Our art prints mean everyone can afford gorgeous art pieces for their walls.
Canvases:
Our canvas prints are delivered on stretched canvases, with or without floating frames.
Our floating frames come in four colours - natural timber, oak coloured timber, black and white.
Do you offer other frame colours?
We recommend you shoot us an email if you have a special request and we’ll see what we can do. We generally only offer pieces we know we can have made locally to high quality standards.
How long will my wall art take to ship?
All our items are made to order in Australia.
Art prints: These generally ship within a couple of days.
Canvases: Our canvases with black and white frames ship within about 7 business days, our natural or oak timber frames may take up to 10 business days.
We think it’s worth the wait to get quality results you’ll be able to enjoy for a lifetime.
What if my item arrives damaged?
You’ll need to shoot us through a photo, then we’ll arrange to replace it for you – free of charge.
Do you have a shop? I want to see my art in person before I buy it!
We don’t have a showroom at this point, although would love to have one down the track sometime. Unfortunately, the outbreak of COVID-19 has put those plans on hold for a while...
We do our best to show our pieces as you'll receive them and, if anything, we receive feedback that they look even better in person. We're really proud of the quality of our wall art and we've worked hard to make sure we can maintain that level of quality for our customers.
I want to change the colour/background of one of your pieces to match my decor. Is that possible?
Usually it is, but sometimes it isn't. Shoot us an email with as much information as possible about what you're after and we'll let you know!
I'm looking for something custom. Can you help?
We might be able to. Flick us an email and we'll get back to you ASAP.
